Privacy notice

Reach privacy notice

Effective date: 28 September 2026

Who is responsible

Contact Reach's Information Officer at privacy@reach.747.systems for questions about personal information, including information about you used in a call made by a Reach member.

What we collect

Depending on your use of Reach, we process:

• Account, sign-in and contact details.
• Task instructions, relevant details you supply, recipient numbers, call status and outcomes.
• Call transcripts and available audio recordings.
• Connected email messages and replies used for tasks.
• Payment references, account balance and billing history.
• Documents requested for number registration where required.
• Technical and security records needed to operate the service.

Why we use it

We use information to provide your authorised tasks, manage accounts and numbers, process payments, respond to support requests, prevent misuse and meet applicable obligations.

Call recipients may receive the details needed to carry out your task. A connected agent may receive task status and results within its permissions. Sharing with an agent can cause it to retain information under its own terms.

Recordings and human review

Reach attempts to record its own part of a call. Recordings can fail or be unavailable and stop before phone handover.

Authorised Reach operators may privately review call recordings and transcripts to improve Reach.

Public demonstrations or publication of recordings require separate permission.

Connected Gmail

If you connect Gmail, Reach requests permission to read email and send messages so it can support your tasks and find relevant replies. The Google permission screen shows the requested access. Revoking Google access stops future authorised API access; it does not by itself delete copies already stored for tasks.

Suppliers and international processing

Reach uses suppliers for communications, hosting, payment and other service functions. They receive information needed for those functions. Processing may take place outside South Africa.

Retention and deletion

We retain personal information as needed to provide Reach, support your account, protect the service and meet legal obligations. Retention depends on why the information was collected, its sensitivity, the risk of harm, whether the purpose can be met with less information and applicable legal requirements.

Account details, call audio, transcripts, task history, number-registration documents, billing records and backups can have different retention needs. Our retention approach is to delete or securely destroy information when it is no longer needed. Where immediate deletion is technically unavailable, our approach is to protect it and restrict further use until deletion is possible.

Contact privacy@reach.747.systems to ask about access, correction or deletion. We will verify your identity or authority and explain any limits or records we must keep.

Website cookies and analytics

Reach uses cookies needed for sign-in and security.

Changes and contact

We will keep the current notice and effective date available on the website and explain material changes.

Privacy questions: privacy@reach.747.systems. Support: support@reach.747.systems.