reachReach terms
Effective date: 28 September 2026 · Version: 1.1
Contact and scope
Contact: support@reach.747.systems. These terms apply to your use of Reach. The Privacy Notice explains how we handle personal information; the Acceptable Use page explains prohibited uses.
The service
Reach makes calls and supports available connected communications on your behalf. This is an experimental service. Features can change; calls can fail or end without the result you wanted. Information may be incomplete or mistaken.
Reach is not an emergency service. Do not rely on it for urgent safety needs or as a substitute for medical, legal or financial advice.
Your instructions and connected agents
You must have authority to ask Reach to contact the recipient and share the information in your task. Supply accurate details and clear limits.
A task can start a call without a separate confirmation for each call. Actions requiring additional approval remain subject to that approval. A request for information is not permission to pay, purchase or change a booking.
Protect your sign-in and connected-agent access. Do not give someone account access unless they may act for you. If an agent is connected, actions it submits within its granted permissions may be carried out for your account. Report unexpected activity to support@reach.747.systems.
Communication and recording
Reach identifies itself as your assistant, does not claim to be you or human, and answers truthfully about being AI. AI and recording disclosures must match the chosen policy and applicable requirements for permitted destinations.
Audio capture is attempted, not guaranteed. The Privacy Notice will describe disclosure, access, review and retention. A recording must not be published or used for a demonstration without separate permission from the relevant people.
Fees, credit and your number
The current Pricing page and the payment screen explain membership, call rates and tax treatment. Membership and prepaid call credit are separate.
Service pauses when membership is inactive or credit is exhausted, including callbacks. After 30 days of unpaid membership, your number can be released. It may not be available again.
Misuse and suspension
We may restrict or suspend access to investigate misuse, protect people or meet legal obligations. Where appropriate, we will explain the reason and how to contact us about it. Suspension does not automatically decide whether unused credit is refundable.
Your content
You retain rights you hold in the information you provide. You allow Reach to process and communicate it as needed for your authorised tasks, security and the uses described in the Privacy Notice. This does not grant permission to publish private calls as marketing material.
Problems, responsibility and complaints
Check important outcomes. If you think a result or charge is wrong, contact support@reach.747.systems with the relevant task and explanation.
Nothing in these terms removes rights that applicable law does not allow us to exclude.
Changes
We will show the effective date and current version. Material changes will be notified and may require renewed acceptance before continued use.